Terms of Service

By accessing or using DineFork, you agree to these Terms of Service. If you are using the service on behalf of a restaurant, company, or other legal entity, you represent that you have authority to bind that organization to these terms.

You may only use the service if you are legally capable of entering into a binding agreement and if your use of the platform is permitted under the laws applicable to you and your organization.

DineFork provides software tools that help restaurants manage operations such as POS workflows, reservations, order channels, tables, menu configuration, guest interactions, reporting, billing, and related operational settings.

The service may evolve over time. Features, workflows, integrations, and user experience elements may be updated, improved, replaced, or retired as part of normal product development, platform security, or plan differentiation.

Each workspace is controlled by the account owner or an authorized administrator. Administrators are responsible for assigning roles, managing user access, maintaining accurate business information, and protecting credentials used to access the platform.

• Keep usernames, passwords, API keys, and recovery methods secure
• Limit access to personnel who need the system for legitimate operational duties
• Disable or remove accounts for former staff or unauthorized users promptly
• Notify DineFork without undue delay if you suspect account compromise or misuse

Paid access to DineFork is generally provided through subscription plans, per-branch pricing, trial plans, promotional periods, or custom commercial arrangements. Charges, billing frequency, and plan inclusions are determined by the selected package, order form, or accepted pricing arrangement.

Unless otherwise stated in writing, subscriptions renew according to the selected billing cycle until canceled or terminated. You authorize DineFork and its payment partners to process recurring charges and applicable taxes for the services you have selected.

• Plan changes may affect features, usage limits, billing amounts, and branch allowances
• Trial, promotional, or free plans may carry feature restrictions or conversion deadlines
• Late or failed payments may result in limited functionality, suspension, or cancellation
• Refunds, credits, or exceptions are handled according to the applicable commercial terms or mandatory law

You agree to use the service only for legitimate business purposes and in a way that does not interfere with platform stability, other customers, or legal obligations. You may not misuse the product, its infrastructure, or any related APIs or integrations.

• Attempt to gain unauthorized access to systems, accounts, environments, or data
• Upload malicious code, abusive content, or materials that violate law or third-party rights
• Reverse engineer, probe, scrape, or overload the service beyond normal documented use
• Use the platform to facilitate fraud, spam, unlawful surveillance, or deceptive commercial conduct
• Bypass billing, licensing, plan restrictions, or security controls

You retain responsibility for the accuracy, legality, and integrity of the data you or your team enter into DineFork. This includes restaurant information, order data, reservation records, staff details, customer details, menu content, and any communications or files uploaded to the service.

You are responsible for obtaining any notices, permissions, or consents required to collect and use customer information in your jurisdiction and for configuring your workspace in a way that aligns with your operational and legal obligations.

DineFork, including its software, design system, content structure, visual assets, branding, codebase, and service documentation, remains the property of DineFork or its licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service during the active subscription term for internal business purposes.

You may not reproduce, resell, sublicense, or create derivative commercial offerings from the service except as expressly permitted in writing.

Certain platform features may connect with third-party services such as payment gateways, messaging providers, analytics platforms, map services, file storage, or delivery integrations. Your use of those connected services may also be governed by the third party’s own terms and policies.

DineFork is not responsible for the independent operation, pricing, downtime, or policy changes of third-party services, even where the platform provides connection points or workflow support for them.

We work to keep the service available, secure, and operationally reliable, but no online service can guarantee uninterrupted availability in all circumstances. Maintenance windows, emergency changes, dependency failures, network issues, force majeure events, or security responses may affect service availability from time to time.

Support channels, onboarding assistance, response expectations, and service scope may vary by plan, agreement, or operational need.

We may suspend, restrict, or terminate access if we reasonably believe an account is violating these terms, threatening platform security, engaging in fraud or unlawful conduct, failing to pay undisputed amounts, or creating material risk for DineFork or other customers.

You may stop using the service and request cancellation according to the applicable subscription terms. Suspension or termination does not eliminate outstanding payment obligations that accrued before termination.

To the maximum extent permitted by law, the service is provided on an “as available” and “as is” basis, without warranties of uninterrupted operation, fitness for a particular legal requirement, or guaranteed business outcomes. DineFork does not promise that the service will meet every operational, legal, or regulatory need without customer configuration or review.

To the maximum extent permitted by law, DineFork will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost business opportunity, or reputational harm arising from use of the service. Any aggregate liability will be limited to the amounts paid for the service during the applicable period preceding the event giving rise to the claim, unless a different limit is required by law or agreed in writing.

We may update these Terms of Service from time to time to reflect product changes, legal requirements, commercial changes, or operational improvements. Updated versions will be posted on this page with a revised effective date.

If you have questions about these terms, commercial arrangements, or your subscription responsibilities, please contact DineFork through the support or account channel associated with your workspace or commercial relationship.